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The Wellness Cykel (Subscription) FAQs
What is the Wellness Cykel
The Wellness Cykel has been designed to support and reward that commitment, Cykel after Cykel. As part of the Wellness Cykel, you’ll enjoy VIP benefits including:. 15% off every recurring subscription order. Cykel Cash rewards. Milestone gifts as you
How flexible is the Wellnes Cykel?
Your Cykel fits your life. Skip, pause, swap, or cancel anytime! No fees, no friction. Wellness should adapt to you, not the other way around.
Will the 15% discount apply to every recurring order?
Yes, every recurring subscription order receives 15% off automatically as part of your Wellness Cykel.
How do I manage my subscription?
To manage your subscription, simply log in to your account. Once you're logged in, head to the Subscription section. From there, you can update your payment details, adjust your delivery schedule, swap products, add new products or make any changes y
Can I change the products I subscribe to?
Absolutely. Your wellness should evolve with you. Log in to your account and visit the Subscription section to swap products, update your routine, or customise your Cykel as needed.
Can I change the date or reschedule my next order?
Absolutely. Your Wellness Cykel should evolve with you. Log in to your account and visit the Subscription section to swap products, update your routine, or customise your Cykel as needed. If you ever run into issues or need support, our team is here
When will I be charged for my upcoming order?
Your recurring order will be charged automatically on its scheduled processing day. We’ll also send you a reminder email 2–3 days beforehand, giving you time to skip, pause, or reschedule your delivery if needed.
Any Tips to Save More?
Bundles already include built-in savings, and when you subscribe, you’ll unlock an extra 15% OFF making it easier to stay consistent while maximising your savings.
Where can I view/manage my Cykel Cash?
To view and manage your Cykel Cash, simply log in to your account. From there, you can view you current Cykel Cash balance and redeem it against upcoming orders. If you ever run into issues or need support, our team is here to help.
Where can I use my Cykel Cash?
Cykel Cash can be applied to your upcoming subscription orders. Simply log in to your account and toggle it on before your next order is processed.
What Gifts will I receive?
The gifts you receive depend on your upcoming renewal and eligibility. To view any gifts you’ve earned, log in to your account and check your upcoming orders—any applicable gifts will be shown there. Gifts are automatically included in your order, so
If I cancel my subscription, but join again later, will I get my perks and cykel status back?
No, if you cancel your subscription, you will lose all Cykel perks associated with your account, including any Cykel Cash or accrued gifts.
Will I lose my gift if I skip my order?
Yes — if you skip an upcoming order that includes a gift, the gift will be removed and won’t carry over to your next order.
Can I change my gift?
It depends on the type of gift you’ve received: Every 3rd order Gift: These gifts can’t be swapped, however we can remove the gift from your order if you’d prefer not to receive it. Every 12th order Gift: Yes — our Customer Service team can provide a